Motivating and Engaging Contact Centre Employees Breakfast Seminar
Details of the event taking place in Cardiff are as follows:
Address
Novotel Cardiff
Schooner Way
Cardiff Bay
Cardiff CF10 4RT
Date
Tuesday 9 October 2007
Join us for an insightful and enlightening breakfast seminar to hear about the highlights from Hays Contact Centres’ latest Employee Engagement, motivation and salary trends research, developed in association with the CCMA.
Our research reveals that attracting, retaining, motivating and engaging staff is still very much a critical issue for contact centre management teams.
Agenda
8.30 - Registration & Breakfast
9.00 - Highlights of the Salary & Benefits research
9.15 - Guest Speaker, Ian Praed; Employee Engagement and Motivation
9.45 - Q&A session
10.00 - Refreshments
10.30 - Finish
Speakers
Paul Marriott will be presenting the highlights from the Salary & Benefits Guide. Paul has worked in recruitment for over 15 years and brings with him a wealth of recruitment experience. Starting life as a trainee consultant, he has worked his way up to his current role as Managing Director of Hays Contact Centres.
Ian Praed is our guest speaker. A CCMA Board member since 2003 he was named CCMA Call Centre Manager of the Year in 2003. Ian has over 20 years leadership experience in Sales, Service and General Management roles across both the Public and Private Sectors. He is currently Operations Director at Nemo Personal Finance in Cardiff.
Ian has extensive knowledge of contact centre multi-site applications as well as both new product introduction and channel development/start up experience. With an MBA from a leading UK business school he has been responsible for delivering both change management and process re-engineering while working with the RAC, Lloyds TSB and the South Wales Police Authority.
Online registration
To book your place please call Louise Carter at our Cardiff branch on 02920 394525 or click here to complete the booking form.
